Contact Us
Contact us if you need help using Chaldea, assistance with your account, or wish to submit a suggestion, privacy complaint or personal information rights request.
Email
Email: [email protected]
Use email for account assistance, privacy complaints and requests involving personal information. Do not post passwords, Tokens, verification codes or other sensitive information in public issues or communities.
Privacy questions and rights requests
To request access, a copy, correction, completion or deletion of personal information, withdraw consent, close an account or object to processing, contact us by email. See the Privacy Policy for the relevant processing rules.
To help us handle your request, please describe:
- The type of request and the specific assistance you need.
- If the request concerns an account, information needed to locate it, such as your username. We will seek further identity verification only as necessary to verify the request.
Privacy requests do not require logs, screenshots or complete user data by default. Do not send passwords, Tokens or verification codes.
We will respond within 15 working days after receiving a privacy complaint or rights request. If we cannot fulfill a request directly, we will explain the reason and available next steps. This response period applies to privacy matters.
Issues and suggestions
- In-app feedback: Use Settings → Feedback for technical issues or suggestions. In-app feedback includes diagnostic logs and a user data file; use email for privacy rights requests.
- GitHub Issues: Report issues or feature requests suitable for public discussion in the Chaldea issue tracker. Search existing issues before submitting a new one.
GitHub Issues is public. Remove account details and other sensitive information before posting screenshots or logs. You do not need to leave your personal email address in a public issue.
Community
Use these communities for general discussion and sharing experiences. Send account details, privacy complaints and personal information rights requests by email.
Preparing feedback
When reporting a technical issue, include the following where possible:
- App and data versions, device model and operating system version.
- The affected page, steps to reproduce, expected behavior and actual behavior.
- Relevant screenshots or logs with sensitive information removed, if available.
For feature suggestions, describe your use case, the difficulty you face and the behavior you would like. If you would like a reply to email or in-app feedback, provide a working contact method.